Thread: Issue with new Ralf Aust - thoughts?

Originally Posted by Smyth

I do know that I could not have made the razor shave this poorly with my brief stropping, given my experience with my other straights.

If you don't think you did anything to it..

You are basically saying it's the Vendors fault without first giving a change for them to correct it before taking it public..

I disagree, with respect. I actually was hoping for getting some ideas here as to what I might try to address my straight razor related issue. For example, Lynn puts me in mind of the possibility that I did an ineffective job of initially rinsing off the oil. So I will check that. But, really, I think SRD can withstand my "taking it public" on a shaving forum that happens to send them a hell of a lot of business, including from me.

I'll also note, that my original post was hardly attacking SRD, as I said there: "Any thoughts? I expected a shave ready razor from SRD, but maybe they just missed this one? Or is it something I could be doing different without realizing it? As to the latter, I'm not sure how that could be, in that it is almost identical in dimensions and style to my Mandarin.

You will tell me to contact SRD, and I will, but in case there is some user-error possible I'm not thinking of, I wanted to start here with my compatriots."

I've got a thought for you... I think you should talk to the vendor..

Here's a scenario for you. Say I send you my razor to hone.. it comes back I strop it. Shave. . It isn't where I want it to be. I don't think it was any fault of mine why would I? I then instantly I post a thread saying I expected my razor shave ready from Smyth .. any ideas.. other then the most obvious to contact him first before questioning his abilities..

I will. I only hope they are still in business after my devastating public attack on this forum.

Take a deep breath smyth and solitarysoldier and count to 10. The appropriate place for your conversation smyth is with the folks at SRD.

Well, yes, it is now. I think solitarysoldier and I can handle a little back and forth, but thanks. I did infer one possible fix from Lynn's comment, which is to ensure I adequately wiped off the oil, so not a complete waste of time. We'll see when I give it another shot tomorrow.

From experience.... If you have any issue with an SRD product they are great at communication via email and phone to resolve any issue you may have with one of their products and keep you as a customer. It is really worth the time to make a call or drop them an email even it is just for advice on use of the product.

Solitary, normally I would agree with you 100% in this case it seems as OP was still trying to figure things out I don't think he thought the problem was with SRD at first (am I right?). Either way SRD is a solid vendor and I buy a lot of stuff there. Customer service with a phone call is the easiest way.

No harm no foul. OP send your razor back to them for honing at least you have something to shave with in the meantime.

Originally Posted by S0LITARYS0LDIER

If you don't think you did anything to it..

You are basically saying it's the Vendors fault without first giving a change for them to correct it before taking it public..

Dave he didn't think the problem was with him. That only leaves the fault to one other party , as a fellow wet shaver I do hope he figures it out. I would be upset too and have been when receiving razors from a different vendor that came shave ready. I have made threads such as this before.. but in hindsight I always felt like a weenie especially because I knew in my head I didn't give the vendor a fair chance to make things right before bringing it to the forums.

He is more then welcome to ask questions about what could have happened. I just had a problem with the following.

1. He didn't contact the vendor first.

2. He isn't a noob. He knows what a good shave feels like. Therefore knowing it wasn't his stropping that was the culprit.

3. He thinks that a tiny bit of oil that protects the blade from rust that would have been wiped off in the first stroke or two shaving could be the cause of his distress.

We are all in this together. I wish only the best for everyone who braves the straight shave.

He wasn't attacking SRD outright but I felt it was an inappropriate way to deal with what should have been a closed doors conversation.

That is all I've got to say and Smyth. I hope you get that Aust shaving smooth the way you want it.

Glenn says Ralf Aust are good razors.
He has shown them in "Hone of the Day"
I dont need another razor.
I pride myself in buying quality.
My next razor will be a Ralf Aust.
I know SRP will fix it.KNOW.
If you still have problems PM me.