Thread: Buying from Germany? Use track and trace! Lost 8/8.

I won it on ebay Germany and have since lodged a complaint with them.
I didn't use Paypal as, apparently a great deal of Germans hate it, so I sent money directly to the sellers bank account.
The seller did send me the receipt from the post office but that really isn't much help since they didn't use Trace and Trace and there aren't any significant/unique identifiers on the receipt...other than the date and time.

Cheers
Scott

Originally Posted by sboness

I won it on ebay Germany and have since lodged a complaint with them.
I didn't use Paypal as, apparently a great deal of Germans hate it, so I sent money directly to the sellers bank account.
The seller did send me the receipt from the post office but that really isn't much help since they didn't use Trace and Trace and there aren't any significant/unique identifiers on the receipt...other than the date and time.

Cheers
Scott

If you don't pay through PayPal you really have little recourse. If you had paid via PayPal they take the money from the sellers account and put it into yours - if the seller has no tracking information.

DHL is not the national carrier in germany it's Deutsche Post. DHL has some sort of relationship with them. I had a parcel shipped from Germany and the parcel was given to DHL who just took it to the post office and though it had a DHL number and could be tracked on their site in Germany their worldwide site had no record. The thing was delayed for many weeks and when I called DHL they explained they didn't ship it only acted as a courier and it was sent normal mail. The tracking number meant nothing though I could still file a claim with the post office in germany. It finally came.