The main problem as I see it is no communication! The items I recieved are great so far, the strop is excellent and will probably out live me, the brush is pretty good seeing as it only cost me $20. The strops they make themselves, and sell things for others. My order arrived withing 4 days by USPS so I'm happy with delivery, not if they would answer emails they would be one of the better suppliers out there. JMO