Yeah not all people take every and all returns. Some have specific reasons that you can return it. Most are the item not as described or damaged like you said. Some are more willing to than others.

eBay has new policies starting next month I believe. If I remember correctly and the item is not as described the buy can print a label out directly from eBay and it charges the label cost to the sellers account.

I have never returned anything on eBay so I can't speak to that, but I have been selling on there since 2001 and I take returns only on the conditions that there is something wrong with it or if it is not as described.