Thread: EBAY--When exactly is negative feedback called for?

Originally Posted by nun2sharp

If hes willing to resolve the situation give him the benifit of the doubt. If hes not willing to resolve without a dispute blast him. I have had to resolve situations before(things happen) and if they can be amicably resolved, I still leave positive feedback. I think the negative feedback is best for those who leave no doubt about their malicious behavior.

I think this is the right idea ^ if he/she is understanding and accepts the return/you can work something out then I feel they deserve the good feedback because it would suck to go through the work of satisfying a person (even if the mistake was their own fault) and then still get back review...aka make their friendly coorporation worth their while.

Originally Posted by Pyment

The seller's answer sounds a lot like one I got regarding an unmarked hone.

I followed the auction, but resolved not to bid.

yeah and then I got my snipes crossed and bid on it LOL
now that we have had a reasonable discussion, and everyone is nice and calm, we can take a look at the facts

now let's spin this a little

It isn't a bad stone, actually, it's a fairly good stone.
BUT

you guys saw the " OK I bought it, what the heck is it?
thread
it finally came
Vintage Sharpener Razor Hone Stone Unused - eBay (item 250431605719 end time Jun-01-09 11:31:47 PDT)

so I open the box and what does the top say?



the thing is, it will cost me $11 to ship the sucker back, so I still lose $11 even with a refund
$11 buys a lot of beer

so I am undecided on returning it.

can you keep an item (honestly I think people count on buyers being too lazy to returns stuff)
and leave or negative?

Returns be damned, I shouldn't have to return stuff.
If I wanted THEM to have it I wouldn't have bid to begin with.

they lie and it costs me $11 ?
no

can I keep it and blast them?

You've got a lot of response already, but I'll add my $0.02

There are 2 kinds of "not as described" issues.

A. The person selling made an honest mistake.

In that case, I would try to resolve the issue with the seller, and leave positive, neutral or negative feedback based on how well they resolved the issue. Anybody can make a mistake, and somebody shouldn't get negative feedback if the mistake was honest.

or

B. Deliberately fraudulent listings.

If the listing is deliberately fraudulent, I would leave no feedback at all IF and ONLY IF the seller immediately cops to it, and gives you a full refund including shipping. If the seller was anything less than 100% cooperative, I would leave very ugly negative feedback, and file a claim with paypal. Paypal can take quite a bit longer, but they will refund everything. (They may require you to ship the item back.

In any case, I don't think it's fair to keep the item AND leave negative feedback. Either you're satisfied with what you got, or you're not.

The other thing that will sometimes happen, is you will leave negative feedback for a seller because they refused to cooperate, and as soon as they see your negative feedback, they will offer you a refund in exchange for withdrawing your negative rating. Personally, I would never go for this. It means they know they are 100% wrong, and that you'll win your claim, and they're hoping that you'd rather get the money faster and not leave the negative.

Both, I think.

If you think you can get your money back if you sold it on, I would keep it and leave neutral about a lack of detail even when asked about an obvious specific (only word it better)

If you don't, get your money back and leave positive or neutral depending on other things like the time it took to ship, communitcation in general etc etc.

If he won't give you your money back, or ignores you or what ever, leave negative.

I wonder, you know, if he believed he was only telling a half truth when he said he didn't know the maker. Most people recognise carborundum as another name for silicon carbide, and don't nessercerily know it's a brand, if you see what I mean.

um... it says brand



so if they return my money and I ship it back, then I can only leave neutral
if i just keep it and resell as what it really is, then I can also leave neutral

It says |ndum brand even.

If you get your money back and they get the stone back they can declare at eBay that the auction never happened to get their fees back and you can not (and should not) leave feedback.

if they get to much negtive feed back ebay will shut them down i bought some stuff from some one and they took about 8 weeks to ship it so i sent him a note saying i was leving him a negtive feedback and it all changed ebay had shut him down he sent me a tripel order to make me hapey he had to get his ratings up before he could sell again.

can I ask them to pay return shipping under threat of negative feedback?

is that considered extortion?

Originally Posted by gratewhitehuntr

so if they return my money and I ship it back, then I can only leave neutral
if i just keep it and resell as what it really is, then I can also leave neutral

fair enough on the brand thing.

That would probably be my approach, yes, but it's not my money or time being wasted - so it's pretty easy to be objective sitting here.

Originally Posted by gratewhitehuntr

can I ask them to pay return shipping under threat of negative feedback?

is that considered extortion?

I wouldnt threaten them, but I would make it plain that the return shipping is their responsibility and if necessary let them know that it will reflect in the feedback. Same as you said but with a little more tact. The trick I believe is to give them options that lead to a win/win scenario rather than one person wins the other takes the fall. Give them every chance to cooperate and do the right thing, then leave appropriate feedback. Be polite GW, kick butt only as necessary.>>>>>