Thread: EBAY--When exactly is negative feedback called for?

After looking at the auction and the stone ....

Personally I would consider this auction to be fradulent.


If it was me, the guy would get negative feedback if I sent it back or not. The listing desscription I would consider to be inaccurate and well within the seller's ability to describe.

IMO, there is way too many auctions that 'slide' under the radar like this and this type of conduct gives ebay a bad name.

I don't know about the US but over here you're responsible for shipping costs if the item is below 40.00 Euro.

Threaten them just a bit and send them a link to this post, heheheh

(Yesterday I also sent a link and I'll get full refund of ~128.00 Euro with no discussions involved. * My fair share of dogs *)

The problem is that the guy already has 2 negatives. If he had 100% feedback I could see the unspoken threat of ruining the perfect score might influence him to pay for the return shipping. Since his score is already less than perfect and he does offer 7 day return privileges with the buyer paying shipping I don't think he will be receptive. It doesn't hurt to try though.

Originally Posted by The0ctopus

there is no guilt involved in feedback

True, but there are serious implications for sellers. If someone has less than 5 stars in all feedback areas, then any items they list get pushed to the bottom of the search results.

So even if you give them positive feedback, you can really mess up their sales if you give honest info. Oh, and I just realised - "Sellers will not be able to see the detailed seller ratings you leave."

I don't think it's a fair system, and users don't understand it enough. I once gave someone 4/5 for delivery time because the item took a few days longer than it could have done. It wasn't a problem, I was just giving technically accurate information. But I might have messed up their future sales. I felt pretty bad when I found out.

Nowadays I always give 5/5 star feedback when I'm 100% happy how it went. It may not be accurate feedback, but it achieves the desired result.

Originally Posted by Rajagra

I don't think it's a fair system, and users don't understand it enough. I once gave someone 4/5 for delivery time because the item took a few days longer than it could have done. It wasn't a problem, I was just giving technically accurate information. But I might have messed up their future sales. I felt pretty bad when I found out.

I think the system is more fair now. I don't see anything wrong with leaving HONEST feedback. If you don't leave honest feedback, then the better sellers cannot rise to the top and the poorer sellers get no incentive to do better.

Regarding the hone, it's a Carborundum 103. That is a very good barber hone. You have $27.50 into it now, put it up for sale in the Classifieds for $30 and you can walk away free and clear. Then you can leave any feedback you see fit.

I had a problem with an item I bought. The seller had a Rosetta Stone software language package for sale. Very cleary said the item was brand new, never opened, complete, and had pictures if it. I paid $200 for it as opposed to $450 it would cost new ... what I got in the mail was a pirated CD with god knows what on it.

I contacted the seller, and he agreed to refund my money if I sent the item back to him prority mail. Now this is where it gets good .... the item had a return address from New York, but I was told I had to ship the item back to CHINA in the next 7 days.

I use a Paypal credit card for ALL of my Ebay purchases, and after a review they refunded EVERY cent I spent on the item, and told me to "throw it away".

I live by the protection that Paypal gives me to use that credit card .... I would recomend them as a means to protect yourself from sellers that are less than honest.

As for the negative feedback, I had to in this case, but I am very careful about giving it .... once given, you can't "take it back".

Steve

Originally Posted by gratewhitehuntr

yeah and then I got my snipes crossed and bid on it LOL
now that we have had a reasonable discussion, and everyone is nice and calm, we can take a look at the facts

now let's spin this a little

It isn't a bad stone, actually, it's a fairly good stone.
BUT

you guys saw the " OK I bought it, what the heck is it?
thread
it finally came
Vintage Sharpener Razor Hone Stone Unused - eBay (item 250431605719 end time Jun-01-09 11:31:47 PDT)

so I open the box and what does the top say?



the thing is, it will cost me $11 to ship the sucker back, so I still lose $11 even with a refund
$11 buys a lot of beer

so I am undecided on returning it.

can you keep an item (honestly I think people count on buyers being too lazy to returns stuff)
and leave or negative?

Returns be damned, I shouldn't have to return stuff.
If I wanted THEM to have it I wouldn't have bid to begin with.

they lie and it costs me $11 ?
no

can I keep it and blast them?

absolutely if thats what you want to do.
as i said, this is why every seller has 100 percent, even ones that do this crap all the time
you can always leave neutral, that doesnt effect his percentages, but still lets ppl know, that way if he does it again next week........
theres nothing wrong with honest feed back.
its like if i bought a t shirt that said blank, unmarked, and it came with a clearly visible logo

Originally Posted by Rajagra

. But I might have messed up their future sales. I felt pretty bad when I found out.


Nowadays I always give 5/5 star feedback when I'm 100% happy how it went. It may not be accurate feedback, but it achieves the desired result.

those stars dont hardly have ANY effect, especially not after a few ratings.

dont be ridiculous. thats what the feedback system is in place for. after 90 days or so its gone anyways
also the seller can visibly respond to your feedback, and itll have a big note right by your feedback if seller chooses to do so. such as " had oppurtunity to return, chose not to"
not a big deal.
ofcourse you give 5/5 when your 100 percent happy, who wouldnt, but if a package from the next city over takes 6 weeks to arrive, and is postmarked for 2 days ago, there feed back should reflect it.

this seller deserves atleast neutral. period. it wasnt a 5 star transaction. that means everything goes as planned, everyones happy, everything is as it should be.

god. this is why horrible nonsense sellers on ebay have 100 percent and 5 stars.sellers berate people who leave honest feedback, " oh you ruined my business, you SOB,you took me from 99.98 percent to 99.97 percent! blablablabal" its nonsense.
They ruin there business by not being professional, you dont ruin it by leaving honest feedback.
he can give you feedback as a seller too. i had 1 negative on my account that said " hastily left negative feedback, didnt even try to resolve the problem" it disappeared after a while without me even doing anything, im now back to 35+ all positives.(it was a completely non functional. poorly packaged, last minute christmas present, no way to reslove)

as you said, there shouldnt be problems for me to fix and then pretend it all went OK. hence feedback.

and the whole pushing the ads to the bottom thing is silly. you can sort them by whatever method you choose. who uses default searches.

funny story, you can shave off this thing

actually, it produces a really nice edge

now I'm even more angry

no, not because I look like a dummy now
I don't
just like Mr Octo said, if you order a shirt that says unmarked, and it has a logo, you would be angry


I'm angry because I had made up my mind to sell it, but now I kinda, just a little, want to keep it.
Ok, so I really want to keep it.
LOL oh jeez this HAD is killing me.........

I left negative feedback for the following situation:

A listing's picture of a razor was misleading in that it showed the razor with a couple of blades. To me that implied those blades would work with the razor. When the razor came I saw that the blades were inappropriate for the razor and the razor only worked with blades that were no longer available. That's OK for a collector, but not for someone who wanted to shave with it.

OK, the above is not enough to leave negative feedback. What put it over the edge was that it had a three-day return period and the seller did not respond to my email about it in that time. He did respond almost immediately to negative feedback!

His story was that he used three days because he sold many things on consignment and wanted to be able to pay consignees as quickly as possible. He didn't respond because the three-day period was over a holiday weekend and he had left on a trip. He offered to accept a return, and changed his return policy to seven days on future listings. His listing wasn't deliberately misleading -- he didn't know anything about the razor because it was a consignment item out of his area of expertise and just listed what he was given.

Bottom line: We resolved the issue in a way satisfactory to both of us and there is a way to remove negative feedback, which I did.