Thread: EBAY--When exactly is negative feedback called for?

I'm not sure so I thought I would ask you.
You all (mostly) seem to be pretty level headed and after the last guy had a blow up over neutral,I thought I might think this through a little.

Let's say you got an item.
There was a poor description stating that the seller didn't know who made it due to a lack of labels.
You ask a question and get " I see these all the time and that's how I know what it is."
You get the item, and it is clearly labeled.
Now, I'm not saying it's a bad item, but the seller said they didn't know who the maker was even though it was clearly stamped in 1/4 inch tall letters and writing covered most of the surface.
BUT if the seller had disclosed the maker you wouldn't have bought it.

So you aren't empty handed, but you have something that you wouldn't have purchased had you known what it was, and are having a real hard time believing that the seller could miss something so obvious.

The label is so clear that a person would have to be blind to miss it, but they claimed it unmarked (actually they specified BOX LID MISSING and did not address marking on the item itself) and you are suspicious that they intentionally omitted information in their description.

never mind which item, this is a discussion of principles

When do you leave negative feedback?

With Paypal you should be able to get your $ back. If you want to punish the seller for being misleading and putting you through the hassle that is a judgement call on whether they deserve the negative and whether you want to warn the next guy.

Agreed. The item was not as described, so get your money back. Then leave negative feedback. I have no patience for liars. They bank on the fact that most people won't bother.

Well, ebay does provide ways to undo the transaction by mutual agreement, and there seems to be an "understanding" nowadays that the correct thing to do is discuss and resolve the matter amicably.

But if you think he deliberately lied? I'd say if he has less then 100% +ve feedback, just say what you feel is right. If he does have 100% - well pretty much the same, but be sure you're happy with what you're doing.

negative feedback IMO, is for when the seller is unwilling to resolve it outside of paypal, and has basically shafted you.

I sold a set of clocks for a motorcycle once, and this particular model of bike the clocks and the adjuster for the clutch cable used to rub. It was just one of those things. I took a picture and posted up these clocks, sold as seen noted in the description. This guy gets them and complains, we agree to refund him and he leaves negative feedback. After that, we said he could keep them.

Personally, if a situation is resolved ambicably, that's positive. If you're left dead in the water, negative.

Originally Posted by gregs656

negative feedback IMO, is for when the seller is unwilling to resolve it outside of paypal, and has basically shafted you.

good point
excellent point really
best point yet

A false description, whether in the auction or via e-mail, is still a false description. Sometimes people are uneducated about what they sell, but too many hide behind not knowing.
So its refund or blammo.

there are separate principles here.

the first is the concept that people who lie to customers should be financially punished for misleading them.

the other is how to warn others that this is a seller who's word is not to be trusted.

The eBay feedback system is broken and I don't know how to fix it. Their "fix" seems to have made less useful than before.

The seller's answer sounds a lot like one I got regarding an unmarked hone.

I followed the auction, but resolved not to bid.

If hes willing to resolve the situation give him the benifit of the doubt. If hes not willing to resolve without a dispute blast him. I have had to resolve situations before(things happen) and if they can be amicably resolved, I still leave positive feedback. I think the negative feedback is best for those who leave no doubt about their malicious behavior.

tough call.
others deserve a warning of such BS.
on the other hand, he should be more than happy to have it returned with full refund.
i ordered somethingadvertised as mint condition, in unopened factory box, the package came dented, and kinda open, it being for a collector didnt suit my purposes, i contacted seller and he sent me another, better wrapped, and refunded return shipping too.

to me this sounds like he flat out BS'd. id try to get a refund and leave neutral feedback, say the truth, he didnt know the manufacturer even though it was clearly labeled.
certainly would have ****ed me off though

there is no guilt involved in feedback, if someone screws up a transaction, thats what feedback is for, thats why everyone is sporting 100 percent feedback on ebay now, because everyone takes it personal and are to Soft.
ill leave negative feedback on a bad transaction so fast your eyes will spin.

if you can get your money back, neutral, if not, negative For Sure. like with capital letters and exclamation marks.
at the point of not shipping what u bought, its definitly a bad transaction, his feedback should reflect it. hell survive.

if you dont atleast mark it as neutral and leave honest feedback, theres no way of knowing whether or not ppl are deliberately playing dumb.