This saddens me. In my short time straight shaving, there are vendors and vendors that go the extra mile. Sue is one that goes the extra mile. Instead of just filling the order, she takes the time to ask for feedback on her products, points out that she too once lived in the holy land (Wisconsin, that is), and is very greatful for her customers. While I've never met Sue's husband, I do hear that he was the shipping department of St. Charles Shave Co. I do know that he has good taste.
Sue, our thoughts and prayers are with you.
-Fred