Thread: Problems to contact Wacker.

Hi,

I purchased a Wacker razor 15/05/14 and i didn't get the razor yet. I tryed to contact them by e-mail (many) and by fone without success.

I paid by PAYPAL and was everything ok. The payment was registry on 15/05/14. I don't know what to do now. It's horrible to don't get any answer. I am very concerned on the possibility of not receiving my razor.

Anyone have any suggestion of what to do?

Flavio.

I know some places it may take a few weeks for delivery depending on when their ship dates are. Some places only ship a few times a month so if you placed an order right after they made a shipment it may seem longer. I'd be concerned about not being able to reach someone at their office though.

I called twice to the Office and no answer.
Just a telephone answering machine in german. I don't know a S..T in german.

They could at least answer the e-mails.

If your paypal is anything like the USA version open a dispute. The vendor will receive a notification from paypal that you are disputing the charge and that should definitely get their attention. Did you receive a confirmation of the order from the vendor, with a tracking #, when you first placed the order ?

Things have changed at Wacker,so says the rumor Mill.
I bought two 7 day sets from them,7/8 yrs ago for some major money at the time.
I got them but it took two mos..

Originally Posted by pixelfixed

Things have changed at Wacker,so says the rumor Mill.
I bought two 7 day sets from them,7/8 yrs ago for some major money at the time.
I got them but it took two mos..

WOW... Two months!!!
But did you got any confirmation or contact With them?

Originally Posted by JimmyHAD

If your paypal is anything like the USA version open a dispute. The vendor will receive a notification from paypal that you are disputing the charge and that should definitely get their attention. Did you receive a confirmation of the order from the vendor, with a tracking #, when you first placed the order ?

No, no confirmation at all.

I'll wait to the next monday, if nothing happens the "dispute" idea will be used. (thanks)

I had something similar, put in an order, got an order confirmation & invoice 2 WEEKS later. Paid immidiately and from then on: total silence, must have sent about 10 emails in english and german, nothing. In the end I opened a paypal dispute and got my money back and got myself an Ali's Blade.

Originally Posted by Wave

I had something similar, put in an order, got an order confirmation & invoice 2 WEEKS later. Paid immidiately and from then on: total silence, must have sent about 10 emails in english and german, nothing. In the end I opened a paypal dispute and got my money back and got myself an Ali's Blade.

That's bad...

I'll wait until 15/06/2014 (1 month after my order), if nothing happen then i will open a paypal dispute to get my Money back.

My deadline is coming and nothing yet. No comunication or answers to e-mails and Messages i've sent on theirs website. This is very very frustrating.