Thread: Alphaknifesupply.com ok supplier?

Jantz Supply Great stuff take a look before you order

I just wanted to post my dealings w/ alpha knife over the past weeks to let others know about these folks.
Wednesday before Thanksgiving I spoke w/ Chuck and placed my order; he said it would go out first thing Friday morning (cool no four day wait!). Saturday morning, I mean early early I am guessing, mine, and five others in my neighborhood had our cars broken into. Unfortunately, I had went to the gym Friday night, and forgot my wallet in my glove box...well guess what happened next, yep gone. Monday I get a call from alpha saying the card was declined, of course I had them cut off while talking to the cop in the driveway. I explained the situation, and appologized, and that I had hoped they had already processed my payment before then, not so lucky I guess. After explaining that I should have my card in by wed or thurs, and as soon as I activiated it I would call and pay them toot sweet, and after more appologies on my part, Jessica said she understood, was sorry to hear about the ordeal, and that I could pay them at any point during the week!!!!!!! This is the type of people you do business w/ long term folks. So thank you Chuck and Jessica and alpha knife for being great and understanding folks; you officially have a customer for life!

Originally Posted by tiddle

I just wanted to post my dealings w/ alpha knife over the past weeks to let others know about these folks.
Wednesday before Thanksgiving I spoke w/ Chuck and placed my order; he said it would go out first thing Friday morning (cool no four day wait!). Saturday morning, I mean early early I am guessing, mine, and five others in my neighborhood had our cars broken into. Unfortunately, I had went to the gym Friday night, and forgot my wallet in my glove box...well guess what happened next, yep gone. Monday I get a call from alpha saying the card was declined, of course I had them cut off while talking to the cop in the driveway. I explained the situation, and appologized, and that I had hoped they had already processed my payment before then, not so lucky I guess. After explaining that I should have my card in by wed or thurs, and as soon as I activiated it I would call and pay them toot sweet, and after more appologies on my part, Jessica said she understood, was sorry to hear about the ordeal, and that I could pay them at any point during the week!!!!!!! This is the type of people you do business w/ long term folks. So thank you Chuck and Jessica and alpha knife for being great and understanding folks; you officially have a customer for life!

That is some good stuff. I recently placed an order with them for a couple sheets of G10 and it was here in 2 days, they are only two states north of me, I emailed my order and then received a call shortly after to get payment info. It was fast and good service. Some would say a lost art these days.