Thread: Canada Post screwed up!!!!

Originally Posted by Willisf

My community mailbox is right across the street from my house! Canada Post has a service called " Flexi-post". You can have online purchases addressed to be sent to a retail centre or the post office itself. I wish I knew about this service sooner.

You are lucky, our temporary community mail box was 2 blocks away. Thanks for pointing out "Flexi-post". I will have to look into that for the future.

Bob

Originally Posted by Utopian

The worst thing about this is that it was a Boker 1056. I'm sorry to tell you that they are awesome!

I hope that it turns up.

So I hear. Found one at a great price and in great shape. Just my luck!

Well I contacted the shipper last night.
Here are the messages:

From me: Hello... I am having a problem with Canada Post. It shows as the package was delivered on Oct 20th. Here is the Canada Post tracking # XXXXXXXXXXXX . I checked my community mailbox on the 20th. No package. I tracked it too. Said delivered. No package was there. Seems the carrier misplaced it? I have talked to Canada Post about this, but I need to you file a complaint/ trace with USPS so they can open an investigation about the missing package. I am so DISGUSTED by not receiving the razor. I have been seeking this one out for a long time! Please open an investigation with USPS, so Canada Post will open one. It is illegal for someone to open another person's mail here in Canada. Hopefully if it did get placed in someone else's mailbox, they will return it to me or Canada Post so they can deliver it to me. But I need this investigation to start at your end. I have not contacted eBay yet. Figured we could get this fixed. I will keep you posted if it does arrive.

Thanks, Willis

Seller's reply : i dont ship the item directly to u. when u use ebay global shipping, the seller ships too a distributation center, in Erlanger, Kentucky. The ebay does the paper work/customs and ships the item to you. The seller never receives your address. you need to contact ebay global shipping about this, it says it was delivered. Ebay global shipping puts the BUYERS address on the package.

Now what? Just wait this week out and see what happens ? I went to "didn't receive item" and it gives me 2 options ask for refund or ask for item. And also a message section.
I've never had to do this before........

I know USPS is able to GPS Track where a package was scanned. If Canada post also has this function they should be able to tell you if it was scanned while the carrier was at your cluster box. If so most likely got put into the wrong box. Some people go weeks without checking there boxes so could be still siting in someone's box. You could try catching your mailman at the box and talk to him directly at the box would take him two seconds to see if anyone has a a lot of mail and a package in there box.

Personal I would open the dispute and if the razor shows up work out something with eBay.

I'll have to see if Canada Post is GPS'd. We are at work. I'd like to catch the mailman, but not going to burn a day off work to do it.
I'll open a dispute with eBay sometime this week. How do I open a dispute with eBay and not the seller?

Originally Posted by Willisf

I'll have to see if Canada Post is GPS'd. We are at work. I'd like to catch the mailman, but not going to burn a day off work to do it.
I'll open a dispute with eBay sometime this week. How do I open a dispute with eBay and not the seller?

Opening a dispute with Ebay is done from the same page as leaving feedback I think.

As for contacting your carrier. you could always leave a note in your compartment for the carrier. I'd tape it to the top of the compartment so it hangs down when he/she swings the panel open, it should be written so it's dead obvious its a note to the carrier.


If the carrier placed it in the wrong compartment or perhaps it's in the parcel compartment but the carrier forgot to put the key in your compartment, it might be easy to correct.


The unknown part is if it was 'delivered' to your particular CMB site and or if it was the regular carrier or a relief/new carrier. A note to the carrier in your compartment would be a logical next step, but as mentioned, don't leave the note lying down... it'll look like a letter and the carrier won't notice it. WIth an average handling time of about 1 second in total per mail item, mistakes can happen.

Putting notes in the outgoing slot does not work, the carrier will just scoop out anything in that compartment and drop it in a mail container in the truck. From there it goes to a sorting plant for induction, which is the first time a human will go through it and any notes to a carrier become meaningless.

As for GPS tracking... I don't think that system is enabled. I recall hearing talk about it a while ago, but never heard or saw anything about it being put in place. The technology is there in the PDT, but the internal software isn't set up for it, I think.

It's Monday, so hopefully you'll have your package soon.

Regards

Christian

Originally Posted by Willisf

I'll have to see if Canada Post is GPS'd. We are at work. I'd like to catch the mailman, but not going to burn a day off work to do it.
I'll open a dispute with eBay sometime this week. How do I open a dispute with eBay and not the seller?

Go to you 'My ebay' page and 'purchase history'. To the right of the purchased items will be 'leave feedback or 'other actions'. Click on that and the rest is just follow the prompts. You can also call ebay. IIRC it is at the bottom of the page..... 'contact'. Have the item # ready if you do that. I'd say you still have a shot of ending up with it. Maybe opening a dispute now is a good idea though.

This thread makes my blood boil! It's Murphy's law always. It can't ever be a piece of junk mail or a magazine that doesn't find its way to you. It's always a big ticket item. I order things from amazon all the time. They always make it. I buy something from ebay... I'm lucky if it gets to me. Forget the estimated delivery date. Add several days to it. I hate using USPS and am going to start requesting UPS or FedEx when I buy something from ebay or from an individual.

I had that happen once with a watch I sold. USPS tracking said it was delivered and that was signature confirmation too. The buyer said he never received it. In that case the buyer went to the Post Office and made a big stink about it and they got the letter carrier who went back and retrieved the package from the wrong box he delivered it to.

My son had that happen with UPS and a very expensive computer they delivered to the wrong house. When it didn't arrive and the tracking said delivered with a signature he called them up. They tried to brush him off until he told them it was fully insured and what the value was. They contacted the driver and ordered him to get the computer back from the wrong house he delivered it to. he was lucky the people didn't just say to him too bad. The signature was a bunch of scribble and unreadable.

When it says delivered you are in a whole other world because the seller has an out and I'm not sure you would win a dispute.

The only way I can see I could win a dispute with eBay on this situation, is to say that it was delivered to a community mailbox and not to my house. A long shot but worth it. Nothing ventured, nothing maybe it will show up sometime this week ( I'm hoping). Canada Post seems to be having problems with these boxes. 460, 000 people were supposed to be switched to these in the near future, but Canada Post has put a delay on it for now. Those people will continue to receive door to door delivery.