Thread: Brand New Hart Custom Blade abnormalities...would you return?

I was going to leave this thread alone but after all the comments I just have to have my say. I am pretty sure I know the vendor and they are doing the right thing. I went through this also and they did right by me. The problem I have and the one that really worries me is this. Hart has several artisans. I have had razors by three of them and some were great quality and one was pretty much junk and not acceptable. There have been numerous threads on different forums with these same issues lately and Hart has failed to respond. That really bothers me and it appears ( I want to highlight appears) that they don't care?? Really?? If I owned this company I would be on this like stink on ( well you know what I mean) The other thing that is very alarming is how can this pass out of a so called artisans hands to quality control and on to a vendor and nobody caught it ( or is it they just didn't care) This is not a one time situation and needs to be corrected fast. I love the Harts I have and would buy another but not right now and if they do not fix what is going on I never will again. So sad!

As a side note- A vendor that offers to send you postage to return an item is a good vendor trying to do the right thing and they did so. When I get something that is totally not acceptable and the vendor says send it back ( on my dime) and we will replace it, I just write them off and chalk it up to experience and never use them again.

I had a new Hart sent to me that had very uneven jimps that looked like a beginner made them. I emailed the vendor and offered a photo and they quickly responded with ( here is postage to return it and we have another on its way to you) now that's how it should be