Thread: About to get shafted?

Also looks like he tried to tighten the pins and hit it with a hammer to hard?

Originally Posted by Magpie

So, anybody have a spare set of Friodur scales?

I will have an extra set of Friodur scales shortly..

I've made it a point to snap some pictures as I pack stuff.. jpegs only with date stamp. Just to document the condition as it goes in the box. If that's good enough for Associated Press, it's going to hold water with ebay.

Skip the phone conversation and use only ebay messaging... You have a choice on either going the dispute route or just refund and move on. If you go the refund route, be sure to explain it won't be processed until you have had an opportunity to review (confirm it's the same razor you sent and that it hasn't been replaced).

I hope you don't mind me saying this but one of the photo's shows what looks like to me to be a hairline crack on the wedge end?

You know the old saying, the customer is always right. Unless you can prove he damaged it just refund the money.

If it were me, here's what I'd do:

1. Skip the phone conversation and keep it on eBay. The more of a paper trail you have the better.

2. File a claim with the USPS to get the $100 of insurance money included with priority shipping (paid to you, not him). Bring all documentation with you to USPS, including the images of the damages. Be sure to explain to them that the buyer of the item is returning it and receiving a refund, which is why you are making the claim instead of them.

3. After the claim has been filed, ask him to return the razor, at which point you'll issue a refund.

4. Upon receipt of the razor, re-scale it and re-list it. The $100 from the insurance claim should cover most or all of your losses, and you'll still have a razor that can be sold.

I know that razor in and out, and yes, there is a FLAW in the scales on the wedge end. It does (did?) not go all the way through, and it was only on one side of the pin, not a through and through. The fact that it IS visible in the photo, means its VISIBLE! nothing hidden. If that were the only reason he were unhappy, I would not even hesitate to refund his money.
As of this time, he has attempted to get me to 1) replace the scales for him 2) refund him an unspecified amount
I offered to work with him on filing a claim with the post office for the insurance on the priority package, he did not take me up on it.
This afternoon I sent him a letter telling him to return it for a full refund. If he wants a refund I will supply it. But rest assured I WILL inspect the razor closely to be certain it is the same one, and has not been tampered with. While I DO value my 100% feedback rating, I will not sit back and let some thief return a bad blade in exchange for a good one! If that IS a different blade in his "broken" photo, who is to say it is not chipped or cracked? And yes, I have Hi Res photos of the razor I can use for detailed comparisons to determine if its the same razor.

Originally Posted by Magpie

I know that razor in and out, and yes, there is a FLAW in the scales on the wedge end. It does (did?) not go all the way through, and it was only on one side of the pin, not a through and through. The fact that it IS visible in the photo, means its VISIBLE! nothing hidden. If that were the only reason he were unhappy, I would not even hesitate to refund his money.
As of this time, he has attempted to get me to 1) replace the scales for him 2) refund him an unspecified amount
I offered to work with him on filing a claim with the post office for the insurance on the priority package, he did not take me up on it.
This afternoon I sent him a letter telling him to return it for a full refund. If he wants a refund I will supply it. But rest assured I WILL inspect the razor closely to be certain it is the same one, and has not been tampered with. While I DO value my 100% feedback rating, I will not sit back and let some thief return a bad blade in exchange for a good one! If that IS a different blade in his "broken" photo, who is to say it is not chipped or cracked? And yes, I have Hi Res photos of the razor I can use for detailed comparisons to determine if its the same razor.

Good for you, Magpie! I can't stand dishonest folks, and the way he's acting from your description sounds shady to me. If he does indeed return the razor, and it is the same one, I'd definitely be sure to file that claim with USPS and cover at least part of your losses.

Originally Posted by CatanUS

I think Sharptonn raised an interesting point about the pin. There are a lot of camera/flash abnormalities that could contribute to this, but things look different in that area.

I disagree. The photos initially appear to be of different razors, but the buyer obviously is not set up for this kind of photography. If you look closely around the pin you can see the markings on the scale around the collar (appearing as dirt/smudge in the buyers pics, appearing as green/yellow something in the vendor pics) seem to match up. Also, there are small hammer marks on the pin collar, it is not totally even. (Look for the spots where the shiny outer circle is thinner). Those also seem to match, judging by my imagination.

So far, my bet would be damaged in transit. Sad story, but all is not lost.

Best of luck!

Is it possible the material could have slightly changed shape during shipping from a change in environment? If it could swell even a little that might have caused the crack.

If it were a simple straight line crack, I would have no problem chalking it up to temperature change variations or internal stresses. But the 3 way fracture? That is something I believe would only be caused by internal radial pressures or, undue twisting motions.
Have ANY of you ever seen a scale crack in multiple pieces without being dropped or hit or twisted?
This question being directed at the guys who have rescaled a lot of razors.