Thread: I mailed razors, they didn't arrive, now what?

Now if the package dont arrive you probably want to try and compensate him
How was the razors sent to you tracking/insurance?

If you used a less safe way of shipping than him my opinion would be to try making the compensation ass full as you can
If you used same or comparable i think only your consience holds you responsible

I normally ship things Flat Rate Priority mail. The small boxes have a notoriously bad design according to my PO and they tape the flap shut every time I take one in as they do not trust them to stay closed. Though I have not had any issues with arrival times currently sending things out I have had issues receiving items that took almost 2 weeks that came through Priority mail.

Let me add this as a factual account of the USPS. I am currently dealing with a package which was mailed and insured with delivery confirmation. The package has not been delivered as I write this post.
This was sent on 10/21 and does not show up in the system until 10/27. It then disappears again on 10/28. It is now 11/2 and I have no clue where it is.
This is a cut and paste from the USPS website. I then tried to get more information from the USPS customer service contact number: They kept asking for a tracking number and indicated that no further information could be found. NO KIDDING
I don't know what you do when you did not send it with some sort of tracking. I guess you'll have to be patient but I would certainly wait and ask your customer to be patient.
Don't kick yourself, insured and delivery confirmation does not always work to ensure delivery. The insurance would have helped with the monetary loss. Something tells me the customer wants his razors, not the money.

Class: Priority Mail
Service(s): Delivery Confirmation/Insured $200
Status: Delivery status not updated
Delivery status not updated as of October 28, 2010, 11:24 pm
Out for Delivery, October 28, 2010, 9:24 am, FORT LEE, NJ 07024
Sorting Complete, October 28, 2010, 8:54 am, FORT LEE, NJ 07024
Arrival at Post Office, October 28, 2010, 5:54 am, FORT LEE, NJ 07024
Processed through Sort Facility, October 27, 2010, 10:31 pm, KEARNY, NJ 07032
Electronic Shipping Info Received, October 21, 2010

Over the years I have learned the hard way if you ship to someone it goes fully insured or the other guy sends me an E-Mail specifically stating he doesn't want insurance and holds me harmless if the item does not show up.

Like the other's have said wait. packages sometimes go missing for weeks. I've had priority mail parcels routed all over the place before arriving and taking weeks.

If it never shows up you'll have to negotiate with the other party about value and come to an agreement. It will be an expensive lesson you will remember.

Originally Posted by Utopian

..He included $5 for return postage but did not request tracking or insurance. .. I will do return postage in any manner requested as long as they pay for it... $5 was added for postage with no instructions.

As I see it, you are not responsible at all. You provide a service and for which you charge, and you delivered your part. You used the $5 to return the razors, but did not buy insurance, tracking or whatever. If the customer had asked for it, and paid for it, he would have gotten it - but he did not. The lack of instructions can only be perceived as instructions to return them in any way you see fit. Your responsibility ends the moment they are in the care of the shipping company.
The party at fault here is the shipping company, not you. The correct way to guard oneself against missing parcels is to buy insurance. A moral responsibility is another thing, but again, the correct place to voice that really would be with the shipping company. Just my 2 cents.

I'm sorry to hear about the missing parcel and do hope it will surface safe and undamaged in the near future.



Edit: I have well over 600 customer feedbacks on ebay, all from abroad and most of them from the US - and not a single one have been insured. If ever one goes missing, I would no think to hold it against the sender. The only time I ever held it against the seller was quite recent, I had bought an 11 razor lot and the seller's ad stated he packaged well. I therefore did not include any packaging instructions. The package opened in shipping, and 4 razors went missing. He refunded me 1/3 of the payment.

Edit 2: If you agree to compensate, I do feel a split of the costs would be appropriate.

Originally Posted by str8fencer

As I see it, you are not responsible at all. You provide a service and for which you charge, and you delivered your part. You used the $5 to return the razors, but did not buy insurance, tracking or whatever. If the customer had asked for it, and paid for it, he would have gotten it - but he did not. The lack of instructions can only be perceived as instructions to return them in any way you see fit. Your responsibility ends the moment they are in the care of the shipping company.
The party at fault here is the shipping company, not you. The correct way to guard oneself against missing parcels is to buy insurance. A moral responsibility is another thing, but again, the correct place to voice that really would be with the shipping company. Just my 2 cents.

I'm sorry to hear about the missing parcel and do hope it will surface safe and undamaged in the near future.



Edit: I have well over 600 customer feedbacks on ebay, all from abroad and most of them from the US - and not a single one have been insured. If ever one goes missing, I would no think to hold it against the sender. The only time I ever held it against the seller was quite recent, I had bought an 11 razor lot and the seller's ad stated he packaged well. I therefore did not include any packaging instructions. The package opened in shipping, and 4 razors went missing. He refunded me 1/3 of the payment.

Edit 2: If you agree to compensate, I do feel a split of the costs would be appropriate.

I'm going to say +1 to this. It's really not your fault, logically. As stated, there were no instructions, so you could only assume one thing or another as far as what the customer was intending his $5 to go towards regarding shipping method/insurance/tracking/etc. It really is a shame, and it will hopefully turn up, but it's USPS's fault, and sometimes they just screw people over. If you feel some manner of moral obligation here, however, then I would not pay for more than half of the cost of the razors, although really I would file a claim if possible with USPS after the 21 day period mentioned in previous posts.

Now some of you may not agree but this being a proffessional service does change the responsebilety a bit

Its the senders responsibility to file the claim
Its the senders responsebilety to insure
Normally its the senders responsebilety to choose a shipping that is safe

Unless clearly stated othervice any professional should live by these guidelines

Only way out is IMHO if you was asked to ship unsecured by the customer

I reciently have had a similar experience, I sold a razor to a member through the SRP classifieds. It was shipped overseas to england I shipped it priority international mail with no insurance. The package never reached its destination we waited about a month and the buyer was more than patient. But yes I had refund the buyers money in full and was out one nice W&B Special. Now I will not ship anything without insurance and tracking number. It cost a few dollars more but everyones covered. I believe its $8.40 for priority mail with $200 insurance and a tracking number or $7.40 Priority Mail with $100 ins and tracking number
Good luck dealing with USPS. But I would say wait the 21 days and take from there. I wish both of you the best.

Originally Posted by janivar123

Now some of you may not agree but this being a proffessional service does change the responsebilety a bit

Its the senders responsibility to file the claim
Its the senders responsebilety to insure
Normally its the senders responsebilety to choose a shipping that is safe

Unless clearly stated othervice any professional should live by these guidelines

Only way out is IMHO if you was asked to ship unsecured by the customer

Yes. Regardless of what you think is right, if you provide a service for pay or make a sale, that makes you a seller in the eyes of the applicable law. This various per state of course, but I know that in Europe, a seller is responsible to making sure the goods arrive and he is obliged to provide recompensation in case of loss or damage.

One of the only exceptions is if the buyer demands specific ways of shipping that are not your standard shipping. For example, if we don't agree explicitly on something different, then I am responsible if I mail your razors usps. However, if I want to use a courier service with tracking and insurance, and you explicitly demand I use usps flat rate, then your are responsible.

So the people saying that you are free of blame are wrong.
The are probably wrong in the legal sense, and they are also wrong in the sense that any reasonable seller or tradesman would have spelled this out up front and gotten an agreement.

It is now a matter of let your conscience be your guide, and knowing Utopian, he will compensate the fellow whose razors are lost. I'm still hoping the package turns up and both parties are relieved.