Thread: I mailed razors, they didn't arrive, now what?

Now some of you may not agree but this being a proffessional service does change the responsebilety a bit

Its the senders responsibility to file the claim
Its the senders responsebilety to insure
Normally its the senders responsebilety to choose a shipping that is safe

Unless clearly stated othervice any professional should live by these guidelines

Only way out is IMHO if you was asked to ship unsecured by the customer

Originally Posted by janivar123

Now some of you may not agree but this being a proffessional service does change the responsebilety a bit

Its the senders responsibility to file the claim
Its the senders responsebilety to insure
Normally its the senders responsebilety to choose a shipping that is safe

Unless clearly stated othervice any professional should live by these guidelines

Only way out is IMHO if you was asked to ship unsecured by the customer

Yes. Regardless of what you think is right, if you provide a service for pay or make a sale, that makes you a seller in the eyes of the applicable law. This various per state of course, but I know that in Europe, a seller is responsible to making sure the goods arrive and he is obliged to provide recompensation in case of loss or damage.

One of the only exceptions is if the buyer demands specific ways of shipping that are not your standard shipping. For example, if we don't agree explicitly on something different, then I am responsible if I mail your razors usps. However, if I want to use a courier service with tracking and insurance, and you explicitly demand I use usps flat rate, then your are responsible.

So the people saying that you are free of blame are wrong.
The are probably wrong in the legal sense, and they are also wrong in the sense that any reasonable seller or tradesman would have spelled this out up front and gotten an agreement.

It is now a matter of let your conscience be your guide, and knowing Utopian, he will compensate the fellow whose razors are lost. I'm still hoping the package turns up and both parties are relieved.