Thread: Do I need to send this new Naniwa 12k back?

It might be worth giving some feedback to the seller. Good packaging should prevent that kind of damage in almost all cases. What did the packaging look like, was there evidence of damage to the box? If not, then the seller has sent you a sub-standard item. If there was external damage then either the postal service has been really rough or the stone wasn't packed well enough.

Im with Ron on this one. Id ask for a partial refund and send the pic. Then fix it up and use it. Plus the other side, if in better shape, should be the same so check that out and use that side. You wont need to mark the stone for the side you use. Ha.

Originally Posted by Maladroit

It might be worth giving some feedback to the seller. Good packaging should prevent that kind of damage in almost all cases. What did the packaging look like, was there evidence of damage to the box? If not, then the seller has sent you a sub-standard item. If there was external damage then either the postal service has been really rough or the stone wasn't packed well enough.

Packaging was fine, and the stone was bubble wrapped. I noticed it when I pulled off the bubble wrap I had grit all over my dining table. The other side is good, however if I ever chip that side I am in trouble. The seller offered me a $10 reimbursement. So not sure what to do.

Well you can hone from the other side. Here are the two options
1) take the ten bucks and keep the hone. It will do its job and likely last long enough to become an heirloom.
2) send it back and wait for the refund and buy another, closer, or wait for the new one to come in and hopefully in better condition.
It is part of why I shop as close to home as I can. I live in a very remote area and almost everything has to be shipped in. The closer to home you shop the easier it is to return stuff when things go wrong.
It will be a long wait if you are returning it.
Hopefully you can get past being angry about the chips.

I agree with Rezdog. It's notsobad, really, from what I can see.
On mine, I picked the most consistent-looking side and that one is all I use.
The things are fragile, esp at the edges. If the seller is selling some new ones in the box, he may not be taking them out and looking. Perhaps now he will.

If it were me, I would respond with saying that for just a $10 discount you'd like to get a return authorization for an exchange, not just a return. That way they'd be on the hook for 2 x shipping plus another hone. I would expect them to come up with a better offer for a refund.

Utopian is hard core.

Hell-yeah! Hold-out for 22.50!

Not worth sending back, as stated just bevel it out. You could contact the seller by sending some pics and ask for a small discount/credit.

you have a good side....I dont see a problem really.... i can understand the frustration though!!...good luck bro