Thread: Global shipping program really is horrible

It seems more entrenched on UK eBay. The French tend to pack their hones fastidiously and use le poste. I even had an acceptable experience from Italy. It's just like engineering, the more complicated you make something, the more potential points of failure

It's a tenuous justification to say that the overall higher price yield offsets the fact that ebay's logistics are damaging product left and right. It means nobody is getting exactly what they paid for if gsp is involved. It's imperfect for everyone and that stinks when it can be sorted with a little training/common sense by staff

Originally Posted by kcb5150

It's a tenuous justification to say that the overall higher price yield offsets the fact that ebay's logistics are damaging product left and right. It means nobody is getting exactly what they paid for if gsp is involved. It's imperfect for everyone and that stinks when it can be sorted with a little training/common sense by staff

It's not justification it's just an observation.

Why would ebay go to the expense of training staff or increasing package costs, when the buyers and sellers are willing to simply assume the cost of the damages themselves?
Your seller was happy to issue partial refund to resolve this (and apparently other cases) and you were happy to get that result. Neither of you think it's worth the effort to pursue ebay for it. Of course, you complain about it, but your actions say "it's good enough and is not worth my inconvenience to try and influence a change".

The other seller who refuses to use the program at all does provide an incentive to ebay to fix the problems, but fails to identify the specific/biggest issue that they should consider. Which makes it more expensive and thus less likely for ebay to make the improvement.

I still maintain that the best way to effect a change is by increasing the cost of the specific failure. When ebay notices a big chunk of money going to reimbursement for damages they are causing they will start thinking about ways to decrease these loses. They can retrain the employees, they can pass the cost of the damages to them, or do it in any number of ways, but what they will be fixing is precisely what you want them to fix.

It's difficult to say. I don't think eBay cares either way. That's my experience anyway having been on there since the 90s. The attitude you get as a seller towards any issue when you call them is generally apathy. I'd love for someone here to post about their subsequent service experience if eBay logistics destroyed a high value item beyond repair.

The one good thing is you can avoid it. Fortunately, most sellers are very cool about packaging these days. Only dodgy one in recent memory was a coti stuffed haphazardly in an egg carton and then in a padded envelope, but at least the higher brain function kicked in enough to recognize the envelope alone might not cut it.

I've had a Boker lost because of gsp..... They put the wrong postal code on the package. I got a full refund.... I'm not sure if the seller got dinged for it or not.
gsp is overrated for the most part.

My understanding is the repacking/ foreign shipment processing in the U.S is done by Pitney Bowes and Eboy has nothing to do with it other than the contractual agreement.

If there are enough problems Eboy will make them pack differently.

The positive is it seems to get fast tracked through customs here but that is offset by the fact that logistics companies like newgistics play games with the package for days on end so much so that it might as well have stayed at customs.

Whoever eBay is contracted with is cutting corners to up yield

Originally Posted by kcb5150

It's difficult to say. I don't think eBay cares either way.

The only thing you can be 100% certain that ebay cares about is profit. That's what management compensation is tied to, so that is what makes them do one thing or another. Any single case or person doesn't matter to them because the effect is negligible. Things only matter when the collective effect of thousands to million individual cases pools together in the same direction and becomes significant.
The only thing you can control is your own actions - you can either align them to the effect you want to see or not. If sufficient number of people do the same, change happens. It's still up to you if you chose to contribute your own insignificant part to it or not.
This is simply the reality.